Last Updated: 2/14/2023
Warranty all (non-networking) products purchased from Cooler Master as free from defects in material and workmanship for normal use by the original purchaser for warranty period.
The Cooler Master warranty would like to assure all of the users (“You” or “you”) of Cooler Master product to be free from any defects as a result of faulty manufacturing or faulty components under the following terms and conditions:
Cooler Master is not responsible for damage to or loss of any programs, data, or removable storage media. You are responsible for backing up any programs or data on removable storage media.
Except for the warranties set forth herein, Cooler Master disclaims all other warranties, expressed or implied or statutory, including but not limited to the implied warranties of merchantability or fitness for a particular purpose.
Any implied warranties that may be imposed by applicable law are limited to the terms of this limited warranty. In no event shall Cooler Master be liable for any incidental, special or consequential damages, including but not limited to loss of business, profits, data or use, whether in an action in contract or tort or based on a warranty, arising out of or in connection with the use or performance of the product, even if Cooler Master has been advised of the possibility of such damages.
You agree that repair, replacement or refund, as applicable, under the warranty services described herein is your sole and exclusive remedy with respect to any breach of the Cooler Master limited warranty set forth herein. if, despite the foregoing limitations, for any reason Cooler Master becomes liable to you for damages incurred by you in connection with this limited warranty, then, the liability of Cooler Master will be limited to the amount equal to the latest distributors price.
Some states or provinces/jurisdictions do not allow the exclusion or limitation of incidental or consequential damages for consumer products, and some states or provinces/jurisdictions do not allow limitations on how long an implied warranty lasts.
In such states or provinces/jurisdictions, the exclusions or limitations of this limited warranty may not apply to you.
This limited warranty gives you specific legal rights.
You may also have other rights that vary from state to state/jurisdiction to jurisdiction. You are advised to consult applicable state and provincial/local laws.
All products from Cooler Master at least carry 1 year warranty from the date of purchase. The warranty period of each product is detailed in paragraph 9. If no proof of purchase can be presented upon request, Cooler Master cannot be held responsible for warranty service.
It is important to note that our warranty is not an unconditional guarantee for the duration of the Program. Any replaced parts become the property of Cooler Master. The Program does not apply to the software component of a product or a product which has been damaged due to accident, misuse, abuse, improper installation, usage not in accordance with product specifications and instructions, natural or personal disaster, or unauthorized alterations, repairs or modifications.
The Program does not cover any events such as below:
Or Any damage, deterioration or malfunction resulting from:
This Program gives you specific legal rights. You may also have other rights granted under local law. These rights may vary.
COOLER MASTER MAKES NO REPRESENTATION OR EXPRESS WARRANTY EXCEPT AS STATED IN THIS LIMITED WARRANTY. COOLER MASTER DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING AND WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, AND ANY IMPLIED WARRANTIES ARISING FROM STATUTE, TRADE USAGE, COURSE OF DEALING, OR COURSE OF PERFORMANCE. IF COOOLER MASTER CANNOT DISCLAIM IMPLIED WARRANTIES UNDER APPLICABLE LAW, THEN TO THE EXTENT POSSIBLE, SUCH IMPLIED WARRANTIES ARE LIMITED TO THE DURATION OF THE EXPRESS WARRANTY. Cooler Master does not warrant that product will meet your requirements. It is your responsibility to determine the suitability of product for your purpose.
If you need help installing or troubleshooting a product please submit a technical support request using the ticket window in the bottom right of your screen or contract through email ([email protected]) or through phone : 1-909-673-9880 (Only available Monday – Friday 9:00AM – 5:00PM PST).
Cooler Master’s sole obligation and liability under this Program is limited to the repair or replacement of a defective product at our option (detail is listed in paragraph 9). Cooler Master shall not, in any event, be liable to you or any third party for any incidental or consequential damage, (including, but not limited to, damages resulting from interruption of service and loss of business), or liability in tort relating to this product or resulting from its use or possession.
Global warranty is not currently available.
Cooler Master warrants the replacement or repair of the System that is defective in material or workmanship for up to one (1) year from the date of original purchase, unless otherwise specified on special items.
This limited warranty covers only the original software and original hardware that was installed in the System by Cooler Master. This limited warranty does not cover the availability, retention or loss of data stored on any storage medium on the System. Cooler Master will format and/or replace storage devices that may or may not contain your data, as necessary, in order to fulfill the obligations of the warranty. You are encouraged to back up your data regularly.
This limited warranty applies only to you purchased the System from an authorized online retailer in the United States. If the Systems is returned by you in compliance with this limited warranty and within the applicable warranty period, Cooler Master will, at its choice, repair or replace the System with a new, reconditioned or refurbished system of equal or greater capacity, or another equivalent system; or refund the current market value of the System at the time the warranty claim is made to you (if Cooler Master is unable to repair or replace the Systems). For a period of ninety (90) days after repair services are performed, Cooler Master warrants that the services provided were performed in a professional and workmanlike manner. If the problem recurs within the 90-day service warranty period, Cooler Master will, at its option: • re-perform the services, replace the System or part or peripheral pursuant to the warranty terms herein; or • permit you to return the System or part or peripheral and issue a refund pursuant to the warranty terms herein. Note: If you purchased an extended service plan from Cooler Master or a third party, please refer to the extended service plan for coverage, duration and terms of service.
If the product is found to be defective in the first 7 days of purchase, please prepare your invoice or receipt (with all cartons and accessories) for a new replacement of the same model.
*The product must be in full packaging & without physical damage to the product. If the product has no defect found, Cooler Master reserves the right to return the original unit to you.
You shall call within the applicable warranty period. If repairs or replacement are required, you must obtain a RMA number and provide proof of purchase. Refer to the telephone number in the warranty materials shipped with your product, or call us at 1-909-673-9880 .
Should your warranty be approved and verified, Cooler Master will issue a RMA number, which is valid for ten (10) days.
The RMA number must appear clearly and legibly on the exterior of every package sent to Cooler Master.
Any product returned to Cooler Master that does not have a valid RMA number visible on the outside of the package will be refused.
The Systems and/or parts and peripherals received for RMA after the expiration of the RMA number will be assessed a $100 service and handling charge.
For desktop repairs, send only the parts you are instructed to send by the Cooler Master Customer Care agent.
Unless instructed otherwise, do not send power cords, keyboard, mouse, software or accessories.
Repair service orders that are received, but are missing any of items requested by the Cooler Master Customer Care agent will be rejected. Cooler Master will not pay additional shipping charges you may incur for shipping missing items.
Before sending the Systems to Cooler Master for repair, you must delete confidential, proprietary or personal information from storage drives, and remove any removable media such as disks or memory cards. Cooler Master will format and/or replace storage devices that may or may not contain your data, as necessary, in order to fulfill the obligations of this Program.
At its sole discretion, Cooler Master may accept or deny your claim for return, exchange, or damages. All Products returned must be securely packed and delivered to Cooler Master in an undamaged condition. All handling charges are non-refundable. Cooler Master may refuse or reject returned merchandise for failure to follow the conditions set forth herein.
In the event that your product is returned to Cooler Master for repair or replacement, should no defect in materials or workmanship is found, you will be charged a non-refundable $100 diagnostic fee, and will be required to pay for return shipping.
You agree to insure your product or assume the risk of loss or damage during transit, and to bear the shipping costs. The Systems must be packed with the original foam inside the system computer case, in the original box and its packaging materials. If not, you must have UPS package the Systems with foam inside the system computer case and properly packaged.
If the RMA is requested within the initial thirty (30) days from the date of purchase, Cooler Master will cover two-way standard shipping for the repair or replacement of the systems and parts and peripherals.
If the RMA is requested after the initial thirty (30) days from the date of purchase, but still within the warranty period, any shipping costs on any item returned for repair or replacement are your responsibility.
You must submit evidence of purchase date, Cooler Master invoice number, description of goods including serial and model numbers, reason for return, exchange, or refund, and RMA number. You must use FedEx, UPS, or DHL to ship the package back to Cooler Master to ensure proof of delivery.
Address for RMA repairs/refund:
Cooler Master Systems Warranty
2021 E Locust Ct
Ontario, CA 91761
If you refuse to pay for return shipping as set out in this Program, Cooler Master will hold the Systems or parts and peripherals for up to forty-five (45) days after which the Systems will be considered “abandoned” and Cooler Master will relinquish responsibility for the items and will dispose of them accordingly.
