For any Limited Warranty claim, a valid Proof of Purchase is required. A valid Proof of Purchase is defined as one of the following:
A dated sales receipt from an authorized Razer Dealer or Reseller. The receipt must show the Product description and price.
A dated official e-mail from an authorized on line Razer Dealer or Reseller confirming purchase and shipment of Product. The confirmation e-mail must show the Product description and price.
An order number from the Razer.com web site

Some examples of a non-valid Proof of Purchase are:
The UPC bar code from the box.
A picture of the actual Product.
A Certificate of Authenticity.
Receipts from non-authorized Razer Dealers.
Receipts from any online auction sites, liquidators or clearance houses.
A receipt or order number from any vendor other than Razer.com.
Cancelled checks.
Credit card statements.

*Razer reserves the right to take any action to protect itself against all forms of suspicious claims, including, without limitation, requiring further verification of identity and details of claimant and qualifying purchases as well as debarment of claim.

What is a valid proof of purchase

If you purchased directly from Razer.com, we may have a record of your purchase and can locate it for you. Just let us know the order number. If you do not have the order number we may be able to locate it using your name, address and e-mail address.

If you purchased from a Razer dealer or reseller, contact the dealer or reseller and see if they can provide a copy of your receipt. They will often have your purchase history on file and be able to supply a copy of the receipt for you. 

If the Product was purchased on line, be sure to check your old e-mails. The vendor should have sent you a confirmation page showing that the Product has been shipped to you.

If the Product was a gift we suggest you ask the giver to provide you with a receipt. You may also ask them if they could handle the Limited Warranty process for you if asking for the receipt is not appropriate.

What if I don't have a proof of purchase

Razer must positively identify that the Product falls within the applicable Limited Warranty period. We also need to verify that the Product was purchased from an authorized seller of Razer Products. 

Products purchased from non authorized dealers are often used, counterfeit, re-boxed, defective or gray market goods. These units may also not be designed and packaged to work in your country and may not meet all legal and safety requirements. Razer will not be able to honor a Limited Warranty on Products not purchased from an authorized dealer or ones that are outside the Limited Warranty period. If you have purchased the Product from an unauthorized dealer, all support and Limited Warranty issues should be directed to that dealer.

Razer has these policies in place to protect both our valued customers and resellers.

Why does Razer require a valid proof of purchase 

Please see list of authorized Razer resellers. This link is constantly being updated with new resellers. So if you have any questions as to whether or not a dealer is an authorized reseller, please contact us at the following link. Razer currently has no authorized resellers on Ebay or any other online auction sites. 

Who is authorized to sell Razer products

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