• Which payment methods do you accept?

  • Can I use a guest account if I want to order something?

  • I've paid for my order but I never received a confirmation. Is this normal?

  • I've made a mistake and chose the wrong delivery address (or made a typo). Can this still be changed?

  • What does my order status mean?


  • I'm looking for product or part, but it's not listed or out of stock. Is there any way to get it?

  • I've seen a product on CMODX.com but can't find it in my region. Do/will you also sell this product?


  • How will my order be shipped?

  • When will my order ship?

  • Where do your items ship from?

  • I noticed that you’re located in the USA. Can I come pick up my order?

  • How much does it cost to ship an item to my country?

  • How long does it take for an order to arrive?

  • I still haven't received my order. What to do?

  • I received an incomplete order. What can I do to receive the missing part(s)?

Warranty & RMA

  • Why am I required to submit an invoice/receipt?

  • How long is the warranty?

  • How can I claim the warranty?

  • My product has arrived broken or damaged. What’s the procedure to do this?

  • If I expedite the malfunctioning product to Cooler Master, will the RMA department expedite it back?

Returns & Cancellations

  • What is your Return Policy?

  • I want to cancel my order. What’s the procedure?

  • I’ve returned an order or product to you but haven’t heard back. Now what?


  • What is Cooler Master/CMODX's Refund Policy?

  • How will I receive my refund?


  • My question isn't listed. What do I do?